Refund and return policy
We do not offer a refund policy on custom made bespoke mats and an order cannot be cancelled once you have made a custom order with us – by making a purchase you agree to confirm your custom order with Elite Auto Mats. Please note that all our mats are custom made to order to suit your individual vehicle which you specify in your order.
Please Note: If after a 60 day period from your initial transaction you are offered a partial or full refund for any reason agreed between customer and Elite Auto Mats you must agree that you will have to use or set up a paypal account in order to receive the refund.
Return claims must be agreed between a customer and Elite Auto Mats:
- Product must be returned unused and undamaged in its original packaging.
- If after delivery a revision is required we have the right to rectify the design.
- If Customers insist on returning custom made products they will be subject to a re-stocking fee of 35% of the total amount of the original purchase price to cover materials and workmanship for your custom order.
Please Note : You will be responsible for the return postage and packaging cost.
Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.
Please email: firstname.lastname@example.org before shipping any items back. We will provide a shipping address and return code, which will need to be included with your shipment.
We advise you return your product using a tracked delivery service.
Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.
Please note it is the customer’s responsibility to make sure that the vehicle details and delivery address is correct when making a purchase. Elite Auto Mats will not be held responsible for any custom made products that are wrong due to wrong vehicle details or for any delivery address mistakes.
Coupon Codes are not valid with any promotion items.