Frequently Asked Questions

What is the shipping cost?

The shipping is free worldwide, however, you will be liable to pay customs duty/tax on the product if required by your country.

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What material are the mats?

Our mats are made using very high quality PVC/Eco Leather.

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What if the mats do not fit my car?

If all selected details are correct, then there should not be an issue with the fitment of the mats as manufacturer measurements are accurate. Elite Auto Mats offers 15 days to report any issues, after the mats have been received. Please email us a full description of the issue along with pictures to prevent any confusion and expedite the process. You can send an email to info@eliteautomats.com.

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Will I be liable for customs?

Please note by making a purchase you understand that you may be liable and might have to pay customs duty/tax on the product before it can be delivered to you in your country. This is your responsibility to acknowledge and understand this message before making a purchase.

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What payments are accepted?

We accept all credit/debit card payment ( Visa, Master Card, American Express) and also Paypal.

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I cannot find my vehicle on the list?

Unfortunately, if your vehicle is not on the list, it most probably means that we do not manufacture the mats for your vehicle. But, please send your vehicle details by email to info@eliteautomats.com and we will try our best to manufacture the mats of you vehicle.

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How do I cancel or amend my order?

Please email us at info@eliteautomats.com within 24 hours for any changes or cancelation.

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How do I place an order?

Ordering is easy, just select the desired colour of mats and then select the correct car details on the item page using drop-down menus. Once all the  correct details are selected, click on Add to Cart.

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How long is the delivery period?

The average delivery time is 3-4 weeks, this includes production time, packing and shipping. Since each order is custom made, time is required to manufacture and delivery quality mats.

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Issue with delivery?

In case of issues with delivery, please email us at info@eliteautomats.com.

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Are there any discounts available?

From time to time, we will provide discount codes on the main page. Please check top/front of page for offers.

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How do I become a reseller?

We deal with many resellers in different countries. Please email us at info@eliteautomats.com for more details.

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Can you ship to my country?

Yes, we deliver worldwide.

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